Customer Service Is NOT Dead!

In this day and age, where we all have to suffer through automated call systems refusing to connect you to a live person and uncaring reps when you finally get through, it's a very refreshing change of pace to find that exceptional customer service is still alive and well, so much so that I feel the need to comment on it.  A few weeks ago, when running my layout for a friend, one of my locomotives derailed on a switch.  Examining the switch showed that the tie rod connecting the switch points had broken.  This was quite unusual; first, it was a Ross Custom Switch which is the finest made — all of the switches on my layout are Ross and all have been in place with no problem for many years — and second, it's not a switch that's used much.  With many model railroad switches, if it breaks you throw it out and buy a new one.  However, a few days later I called Ross and was told that it was perfectly repairable and that I should send it in.  I did so and expected to hear from them as to the repair cost.  Fast forward a couple of weeks and a box arrived from Ross with my repaired switch.  And, not just repaired, but repaired at no cost!  In this era, finding such service is exceptional!  Needless to say, I recommend Ross Custom Switches in the highest possible terms!  Thanks guys! Smile

This entry was posted in Trains. Bookmark the permalink.