In this day and age, where we all have to suffer through automated call systems refusing to connect you to a live person and uncaring reps when you finally get through, it's a very refreshing change of pace to find that exceptional customer service is still alive and well, so much so that I feel the need to comment on it. A few weeks ago, when running my layout for a friend, one of my locomotives derailed on a switch. Examining the switch showed that the tie rod connecting the switch points had broken. This was quite unusual; first, it was a Ross Custom Switch which is the finest made — all of the switches on my layout are Ross and all have been in place with no problem for many years — and second, it's not a switch that's used much. With many model railroad switches, if it breaks you throw it out and buy a new one. However, a few days later I called Ross and was told that it was perfectly repairable and that I should send it in. I did so and expected to hear from them as to the repair cost. Fast forward a couple of weeks and a box arrived from Ross with my repaired switch. And, not just repaired, but repaired at no cost! In this era, finding such service is exceptional! Needless to say, I recommend Ross Custom Switches in the highest possible terms! Thanks guys!